Terms and conditions

General Policies

Dear Guests,

Reception

Reception hours: 08:30h -21:30h.

There is no 24-hour reception at Quinta das Murtas;

Check-in: 15:00h-21:30h - we do not have a 24-hour reception

Check-out: 08:30h-11:30h


Late check-in: subject to confirmation by the establishment by email, and 24 hours in advance of check-in. When available, it costs €10 from 21:30h-23:00h and €25 from 23:00h-02:00h

In accordance with the new rules imposed by the Government in the fight against the pandemic, we inform our guests that, in order to check-in at Quinta das Murtas, they need to comply with the following point:

1. It is mandatory to wear a mask in all common and internal areas of the property;

Payment:

Payment for your stay must be settled upon check-in.

Pets:

In some of the rooms pets are allowed. Your stay must be confirmed with the hotel. There is an associated cost of €10/night/pet. If the guest stays for more than one night, this price increases to €5/night/pet.

Children's stay:

A fee of €10/night is charged for children who sleep in the bed with their parents;
Crib prices for baby: 10€/night;
Extra bed price: 30€/night.

48 hour cancellation policy:

Cancellations made up to 48 hours before the check-in date will not be penalized. Cancellations made after 48 hours before the check-in day are penalized 100% of the reservation amount.

- All cancellations must be made by email and mention the name and date of the reservation.

Non-refundable cancellation policy:

Payment of the total amount of the reservation is made between the date of confirmation of the reservation and up to 7 days after the client's check-out. The amount is non-refundable, even if the customer cancels the reservation.

  • Check in time 3:30 PM
  • Check out time 11:30 AM
  • Children age 2
  • Pets allowed

Privacy and Cookies

Cookies and other similar technologies are an essential part of how our Platform works. The main goal of cookies is to make your browsing experience easier and more efficient and to improve our services and the Platform itself. Likewise, we use cookies to show you targeted advertising when you visit third-party websites and apps. Here, you will find all the information on the cookies we use. Furthermore, you will be able to activate and/or deactivate them according to your preferences, except for any cookies that are strictly necessary for the functioning of the Platform. Keep in mind that blocking certain cookies may affect your experience on the Platform, as well as its functioning. By clicking “Confirm preferences”, the cookies selection you have made will be saved. If you have not selected any options, clicking this button will be the same as blocking all cookies. For more information, please consult our Cookie Policy.