Terms and conditions

General Policies

Dear Guests,

Reception

There is no 24-hour reception at Quinta das Murtas;

Check-in time: 15:30h - 21:00h;

Check-out time: until 11:30h.


Reception hours: 08:30h -21:00h.

Late check-in: subject to confirmation by email, and 24 hours prior to check-in. When available, it has a cost of 10€, paid in cash at check-in, which will be no later than 00:00h.

Payment:

Payment for your stay must be paid at check-in.

Pets:

In some of the rooms pets are allowed. Your stay must be confirmed with the hotel. There is an associated cost of 10 € / night / pet.

Children stay:

A fee of 10€ / night is charged for children who sleep in bed with their parents;
Baby cot prices: 15€ / night;
Extra bed price: 25€ / night.

48 hour cancellation policy:

Cancellations made up to 48 hours before the check-in date will not be penalized. Cancellations made after 48 hours before the check-in day are penalized at 100% of the reservation amount.

- All cancellations must be made by email and mention the name and date of the reservation.

Non-refundable cancellation policy:

Payment of the total amount of the reservation is made between the date of confirmation of the reservation and up to 7 days after the client's check-out. The amount is not refundable, even if the customer cancels the reservation.

  • Check in time 3:30 PM
  • Check out time 11:30 AM
  • Children age 2
  • Pets allowed

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